[Retail Story 04 · A/S Follow-up]

An A/S request came in for the Skin Scan zone at Olive Young Busan Jeonpo Station. Choice Tech Korea visited the store in person to inspect the repaired ChoiceDx.

Olive Young Busan Jeonpo Station, the store we featured earlier — its two side-by-side Skin Scan booths have been welcoming a steady mix of customers. Amid that, an A/S request came in, and Choice Tech Korea visited the store in person.

Front view of the Skin Scan booth at Olive Young Busan Jeonpo Station, showing the guide screen

A technician steps into the booth to check its condition, carefully readjusting the wiring and camera angle.

A Choice Tech Korea technician repairing the inside of the Skin Scan booth

Once the repair is done, the ChoiceDx unit is tested directly. The screen shows that the diagnostic analysis is in progress — the moment that confirms the repaired device is working properly.

Checking the screen showing diagnostic analysis in progress on the repaired ChoiceDx

With testing complete, both booths are back in normal operation. Before long, customers are lining up again, checking the screen and starting their scans.

Customers using both Skin Scan booths side by side after the repair

No matter where a store is located, an A/S request is met with a prompt visit and repair schedule. Choice Tech Korea stays closely involved even after installation, making sure the ChoiceDx customers encounter in-store is always working the way it should.

If you're exploring which diagnostic device and rollout approach fits your store or brand, Contact Us — we're happy to walk you through it.